Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I heard you have a new loyalty program; how does that affect my current subscription?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Sales Inquiries",
"probability": 85,
"follow-up": "Would you like more details on how the loyalty program works?",
"user_mood": "curious"
}
}